Closing a workspace

Closing a workspace ends it. Every App in it stops answering, and its data is erased. Only the workspace owner can close it, and nothing happens for fourteen days after they ask.

Ask to close it

Open Settings and choose Close workspace under Danger zone. Before you confirm, the page lists every App in the workspace and every custom domain that will stop answering. Read it. Those are sites somebody else may be visiting.

To confirm, type the workspace name exactly as it is shown.

The fourteen days

Nothing changes when you confirm. Your sites keep serving, your schedules keep running, and nothing is deleted. The workspace shows that it is closing, and the date it closes, to everybody in it.

Everybody in the workspace also gets an email, whatever their role and even if they never sign in. It names the date the workspace closes, and every App and custom domain that will stop answering. So somebody who knows that one of those sites matters has time to say so. If you cancel, they get a second email saying the workspace is no longer closing.

You can cancel at any time in those fourteen days: from Settings, or from the notice at the top of every page. Cancelling puts everything back as it was. Once the fourteen days end, the closure can no longer be cancelled: it is already being carried out.

If you sign out and come back during the window, you find the same workspace, closing, with the option to cancel it. Signing in again does not start a new workspace.

When the fourteen days end

Your subscription is cancelled first, so you are not charged again. Then:

• Every custom domain is detached. It stops answering first, and then we give up its certificate.
• Every App is deleted, with its functions, versions, files and schedules, the same way as when you delete an App yourself.
• The code and files you deployed, and the modules we compiled from them, are deleted. The recovery copies go about 31 days later.
• Every deploy credential and connector is revoked, and every terminal signed in to the workspace is signed out.
• Everybody’s membership ends.
• Any export of the workspace is deleted, so download it before the fourteen days end.
• The workspace itself is deleted, with its name and its usage and billing records. Your invoices stay with Stripe, our payment provider.

Nobody can take the workspace’s address for 90 days after it closes, so a link somebody saved cannot lead to another person’s site.

Your record of accepting the terms stays, because it shows that a contract existed. We delete the address and browser it was accepted from, unless you still belong to another workspace.

Take your data first

You can export the workspace at any time before it closes, the fourteen days included.

Keep a client’s site up

If a client still needs a site, hand the App over to their workspace before the fourteen days end. You do not have to. It is the one way a site in this workspace survives the closure.

Asking to close takes back every handover nobody has accepted yet, so the link in that email stops working. To keep the site up, offer it again, and the client has to accept before the fourteen days end. An offer still not accepted by then is taken back too.

A handover already accepted is copying to the client’s workspace. The closure waits for that copy to finish before it deletes anything, so the client gets the whole App and never part of one. A copy takes minutes. If it cannot finish within a day, the handover is abandoned and the closure goes on.

Your DNS records

A custom domain points at us through records you added at your DNS provider. We cannot remove them. Once the workspace has closed, remove them yourself, or somebody else could later point the name at a site of their own.

Erase your account

Erasing your account is a different act from closing a workspace. It deletes you, not the workspace. Open Account and choose Erase account under Danger zone. To confirm, type your email address. If your workspace has closed, you find Account at the bottom of the screen that offers to create a new one.

We delete your membership in every workspace, your account with your name and email address, your record of accepting the terms, notifications addressed to you, any record that mail to you bounced, your terminal and connector sign-ins, and your sign-in at Supabase, our authentication provider.

If you do not own the workspace, it keeps serving, and what you built in it stays with it. Your account is erased within a few minutes.

If you own the workspace, erasing you closes it, because a workspace has one owner and ownership cannot be handed over. The page shows every App and custom domain that stops answering before you confirm. The workspace then closes after the fourteen days above, and your account is erased after that. Cancelling the closure keeps your account too.

Some things stay, and the page says which, why, and until when:

• Invoices and payment receipts, for seven years, because Dutch tax law requires it.
• Anything under a legal hold, until the order is released.

If you acted as a platform operator, your account cannot be erased from the page. Write to privacy@wawesome.io and we do it by hand.

If you think we got any of this wrong, you can complain to the Autoriteit Persoonsgegevens, the Dutch data protection authority. It costs nothing.